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A healthcare provider’s communication skills can determine a patient’s response to treatment, adherence to prescriptions and perception of quality of care.

This interactive workshop will help participants to enhance the patient experience through more skillful and intentional use of empathy, listening skills, words, tone, body language and more.

Course Overview
Every interaction culminates into the patient’s overall experience. This workshop will bring awareness to how and what participants may be inadvertently communicating to patients and provide practical methods to convey the right message.
Topics include:
First Impressions: Everything communicates, appearance, speech, work area
Representing Over the Phone: Great voice and outstanding etiquette
Juggling a Busy Office: Managing phone and face to face
It’s All in How You Say It: Better word choices and tone
What They See Trumps What You Say: The power of body language
Tune In: Develop active listening skills
Don’t Skip This: Learn to build rapport
Are You Feelin’ Me?: How to convey empathy
There’s a Thin Line: Understand the difference between being friendly vs too familiar
Gaining Trust: Patient Privacy
Everyone Isn’t Easy: Learn to skillfully handle difficult patients and their supporters
Expected Outcomes:   
Participants will walk away with an expanded toolkit of specific things they can do to better manage various situations that regularly present in the medical environment.
  • Heightened self-awareness
  • Enhanced professionalism
  • Stronger interpersonal skills
  • Increased credibility with patients
  • Better able to represent the practice
  • Greater appreciation for the importance of their role

Who Should Come:                                                                       

Medical Assistants and Patient-Facing Administrative Staff


4 Value Packed Hours of Interactive Training, Workbook and Refreshments

Friday May 17

2 Sessions

Pick Your Best Time

Morning Session 8am – 12pm

Afternoon Session 1pm – 5pm

Early Bird $197

Ends Friday May 3  Reg. $225

Register Here


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